How to Build Consensus in Three Minutes
Two different department managers, under stress, with competing goals and a perceived lack of time to accomplish it all. Now what? How to move from conflict to creative solutions.
Assertive Communication
Let’s Fight Till Six, and Then Have Dinner
How to resolve a fight by avoiding You-Statements, and instead using I-Statements and Appreciative Repair.
To Influence and Persuade
All requests move along a continuum of two opposites: Directing or Informing. We generally have a preference for one or the other, and the implications are significant.
Before You Fire Him: Try This First!
How to move a difficult conversation away from pointing blame to one that is respectful and holds potential for a positive outcome.